Know your consumers' rights
Any business offering goods or services to the public knows how important it is that customers keep coming back.
And the latest free course from Business Link and the Trading Standards Institute aims to help businesses maintain good customer satisfaction.
Staff can increase their knowledge of consumer rights by sitting two training modules, The Sale of Goods Act and The Supply of Goods and Services. These are available online and count towards the Fair Trading Award (FTA).
There's more information at Business Link's Know your Consumers' Rights webpage.
For further business advice and guidance from Trading Standards, please visit our Trading Standards page for businesses.